Installation fails with "re-install error 2753" or "error: 0x80070648", why?

When installing the P9 agent, Windows can return with an error code 2753 or 0x80070648 as a result of corrupted registry keys. To fix this, simply run this tool from Microsoft http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us

 Example of error output during install:

0A78:0DF0][2013-07-08T13:46:25]: Burn v3.6.2221.0, path: C:\Documents and Settings\admin\Desktop\P9Agent.exe, cmdline: ''

[0A78:0DF0][2013-07-08T13:46:25]: Setting string variable 'WixBundleName' to value 'Panorama9 Bundler'

[0A78:0DF0][2013-07-08T13:46:25]: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\ADMIN\LOCALS~1\Temp\Panorama9_Bundler_20130708134625.log'

[0A78:0DF0][2013-07-08T13:46:25]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\admin\Desktop\P9Agent.exe'

[0A78:0DF0][2013-07-08T13:46:25]: Detect 5 packages

[0A78:0DF0][2013-07-08T13:46:25]: Setting string variable 'Netfx35Install' to value '1'

[0A78:0DF0][2013-07-08T13:46:25]: Setting string variable 'Netfx4Install' to value '1'

[0A78:0DF0][2013-07-08T13:46:25]: Detected package: WinInstaller31Package, state: Absent, cached: No

[0A78:0DF0][2013-07-08T13:46:25]: Detected package: Netfx35Package, state: Absent, cached: No

[0A78:0DF0][2013-07-08T13:46:25]: Detected package: Netfx35Feature32, state: Absent, cached: No

[0A78:0DF0][2013-07-08T13:46:25]: Detected package: Netfx35Feature64, state: Absent, cached: No

[0A78:0DF0][2013-07-08T13:46:25]: Error 0x80070648: Failed to get version for product in machine context: {628E31AE-1500-4AE3-88CA-CB8AD999E582}

[0A78:0DF0][2013-07-08T13:46:25]: Detect failed for package: P9Agent, error: 0x80070648

[0A78:0DF0][2013-07-08T13:46:25]: Detected package: P9Agent, state: Unknown, cached: No

[0A78:0DF0][2013-07-08T13:46:25]: Detect complete, result: 0x80070648

 

Last updated:

Comments

  • Avatar
    Jess Frandsen

    the solution has been retired and is no longer supported