Recommended setup of your Panorama9 dashboard

We need a few facts about your IT environment to get the information flowing. Things will get really interesting once you install a P9 agent on devices in your network.

Table of contents:

Login to your dashboard

Your Panorama9 dashboard is where you configure your settings, and manage and monitor your IT environment. You gain access to the dashboard using a browser:

Install the first P9 agent and enable the deployment feature

Panorama9 is about getting the full picture, a complete in-depth overview of all your devices and being able to manage them effectively. Instantly know when something is broken or update devices that have vulnerable software installed. Panorama9 will do it all, but if complete control of your IT environment is desired it's critical that you get the P9 agent deployed to all devices in your network. And getting there is simple when you know the tricks.

To get started download the P9 agent matching your operating system (Microsoft Windows, Mac OS X or Linux) and install it. Shortly after installation the device will show up in the Panorama9 dashboard.

Repeat the install task on as many devices as you wish to try out Panorama9 on - or enable "Microsoft AD integration" and enjoy easy roll-out of P9 agents to devicesin your network.

Installing the P9 agent on at least one devices with the "Microsoft AD integration" feature enabled is always recommended. Beyond the ability to remotely install the agent it also spots active devices in your network without a P9 agent installed. This makes it easy to see if you're getting the full picture or not.

Enable the feature on the device you would like to use for roll-out of P9 agents to other devices in your network. You can choose to enable it on multiple devices (minimum recommendations is at least one device, preferably a server) while logic in Panorama9 will ensure that the best device is used.

Once enabled the deployment feature will communicate with Panorama9 and inform about active devices in your network. You need to log in to your Panorama9 dashboard and navigate to "Manage" -> "Deployment" and configure which devices in your network where a P9 agent should be installed.

Panorama9-deployment.png

For a complete guide and alternative ways on getting P9 agents installed on devices in your network see here.

What you should tell Panorama9 about your network

While Panorama9 works out-of-the-box once you've installed the agent, you'll get even more valuable information, if you configure your dashboard with a few facts about your network. Add the IP addresses belonging to your internal network, e.g. 192.168.0.0/255.255.0.0. With IP ranges configured you will get these benefits:

  • Automatically discover printers, switches and other SNMP enabled devices.
  • Instantly spot servers that goes offline.
  • Ensure roaming users are safe and using a firewall protected computer.
  • Network map with your devices and how they are connected.
  • See users that are roaming or locally connected to your network.

To configure valid IP ranges navigate to "Manage" -> "IP ranges" and if desired you may also associate the range with a view. "Views" are used to divide your network into segments, e.g. geographically or organizationally. You can then assign Panorama9 dashboard users to each "View" so they only view and manage a subsection of your IT environment.

Ensure printers, switches etc. are discovered

If you are using a non-default SNMP community string (which you should, since it is good security practice) you need to enter this in your dashboard.

Network attached printers, switches etc. are configured with default community string "public" and automatically used by the Panorama9 system. For community strings other than "public" navigate to "Monitoring" -> "Monitors" -> "Availability" -> "SNMP community string" and enter the correct community strings.

Panorama9-Peripherals.png

Once configured allow for up to one hour before peripheral devices begins to show up. Logic in Panorama9 will decide the best way to discover devices within your network and should you e.g. retire or add a new printer it will be discovered automatically.

Setup website monitoring and other Internet related services

Ensuring your corporate website is online and responds within a reasonable time is easy - just configure your dashboard with the URL's that should be checked. To configure what Internet services Panorama9 should monitor navigate to "Monitoring" -> "Monitors" -> "Availability".

Additionally you can set up monitoring of domain name servers and your DNS domain(s) aren't about to expire.

If you are using an external service for scanning your emails we are still able to monitor if your mail server is responding, just add the address. If you have restricted access to only receive traffic from e.g. Google/Postini you need to allow SMTP access from Panorama9 (whitelist the hostname “trusted.panorama9.com”, use the hostname and not its IP address as this may change).

Get notified when something goes wrong

When Panorama9 detects an issue you can get an instant notification via several channels. We can send mobile phone text messages, emails and also create and assign tickets in help-desk systems such as Zendesk. We will also notify you once the issue is resolved so you don't need worry about things that are taken care of.

You can choose which types of issues should trigger a notification. If needed you can also specify exactly which devices you want to be notified about. Additionally you can define specific time periods in which the notification should or should not be sent.

To configure your dashboard to send notifications when an issue is detected navigate to "Dashboard" -> "Notifications" and click on the "+" button. The example below shows a notification setup to alert the system administrator if the mail servers are having problems. Since mail server problems can result in emails not being received, a phone number is added so notifications are also sent via mobile phone text message.

Because the focus of this notification is mail servers, the server MAILSERVER-1 and MAILSERVER-2 are on the white-list so only issues on these devices will trigger this notification.

Instead of selecting all availability issues this notification is only triggered by things that could impact the mail service. 

Email notifications includes detailed information about the detected or resolved issue and direct links to your dashboard. You may also choose to integrate notifications with your ticketing system. If you're using e.g. Zendesk you may configure your dashboard to directly integrate with your Zendesk account and have issues detected by Panorama9 created as Zendesk tickets.

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