How to automatically discover peripherals (printers, switches etc.) and populate your Network Map

Panorama9 can be used to automatically discover devices that responds to SNMP queries. Supported devices include:

  • Printers
  • Switches
  • NAS (Network Attached Storage)
  • UPS (Uninterruptible Power Supply)

The Panorama9 system will use computers and servers that have the P9 Agent installed to locate, monitor and query SNMP enabled devices. Discovery tasks are automatically created by the Panorama9 cloud.

 

Here is what it takes to discover your devices

  1. SNMP version 1 or 2c needs to be enabled on the device.
  2. Let us know which IP ranges in your network we should scan for devices ("Manage" –> "IP ranges").
  3. Make sure there are machines in the above entered ranges that have the P9 agent installed (preferably a server).
  4. If you've got a custom SNMP community string (which is recommended) navigate to"Monitoring" -> "Availability" and scroll down to "Peripherals" -> "SNMP community strings" and enter the string used.

Once configured allow up to one hour before new devices are detected.

Most devices with SNMP enabled are configured with default SNMP community string "public". The Panorama9 system will automatically try with "public", so no need to configure the Dashboard if you haven't changed the SNMP community string.

 

My device is still not being detected, why?

Please make sure that you have followed the steps above. If you made any configuration changes it may take up to 24 hours before the Panorama9 system tries to re-discover your device (if last time failed, there is a cool-down period of 1 day before we try again).

You may also verify how your SNMP enabled device replies to SNMP queries. Building a SNMP query may seem complicated, but here is a guide that will quickly help you determine the problem.

Last updated:

Comments

  • Avatar
    Julio Daniel Saavedra

    Which version of SNMP does Panaroma9 supports?

  • Avatar
    Henrik Andersen

    Julio, SNMP versions up to (including) SNMPv2c are supported.

  • Avatar
    Bpelt

    When will Version 3 be supported?

     

  • Avatar
    Bpelt

    When will Version 3 be supported?

     

  • Avatar
    IT-Man

    We are currently not planning on introducing support for SNMP v3.

    We would love to hear if you have devices that only supports SNMP v3

  • Avatar
    Christopher Parnis

    I'm trying to monitor a Dlink DSR series unified router, seems to only have version 3, which I would imagine is why I cannot see it in Panorama. Disappointing.

  • Avatar
    IT-Man

    Hi Christopher,

    Did you try a manual SNMP query? Here's how to do that:
    https://support.panorama9.com/hc/en-us/articles/203568188

    Ensure the device has SNMP enabled and it replies for at least "sysDescr" object (OID: iso.3.6.1.2.1.1.1).

    Your device should support SNMP version 1 and 2.

  • Avatar
    Christopher Parnis

    I did, manual SMTP query worked fine, dumped out pages and pages of data.

  • Avatar
    IT-Man

    Hi Christopher,

    Thanks for your comment, can you send us a support ticket to support@panorama9.com with the details about your SNMP device.

    At the moment we only support UPS, NAS, Switches and printers, that might be some devices in those categories that we can't support because the specific data we need isn't being provided from the device.

    Best regards

    Claus Tjoerndal

  • Avatar
    Mordy

    Hi - having a similar issue
    Manual SMTP query dumps information about the devices. A week and it still doesn't show in P9.
    Can't seem to find a way to open a ticket here either (a zendesk? install without a ticket option?)
    Any ideas?