Table of contents
- Connect to any device in seconds
- How to start/stop P9 Connect
- How to gain remote access to a device using P9 Connect
- Allow access permanently on remote machines
With P9 Connect, you no longer need tools like Teamviewer, LogMeIn or VNC for remote control access to your machines. P9 Connect is built-in to the already installed Panorama9 agent and delivers a full-featured remote control solution. If you already have a favourite remote control tool, then Panorama9 will, of course, continue to play nicely with it.
Connect to any device in seconds
Use the built-in P9 Connect from any location to quickly access computers or servers regardless of where they are. Provide remote support or administration as if directly in front of the machine - whether you're in the same building or across the world.
Gone are the days of requesting users' IP addresses and other ID information. With P9 Connect, simply search for the computer or user name and connect with the click of a button.
- No client install required (It's included with your Panorama9 agent)
- Log in and connect directly to client machines through the Panorama9 dashboard
- Traverse network and connect to machines behind firewalls
- Chat with the user of the machine
- Transfer files and folders
- Open multiple sessions to allow more than one technician to connect to the same machine
- Supports mixed-OS environments (Microsoft Windows and Apple OS X. P9 Connect is confirmed to work with Java SDK 8u40 Build b05 and newer)
- Allow multiple monitor support
- Use the Toolbox included with the P9 Connect client to quickly run debugging tools
- Record remote control session for later review
- Connect securely with 256-bit AES session encryption
- Enable temporary or permanently remote control access
- Require user consent before remote session can be established
How to start/stop P9 Connect
The P9 Connect client can be started by the desktop user, remotely through the Panorama9 Dashboard or command line script (see below).
You control the Connect client through the Panorama9 status bar. Just choose the number of minutes or hours the remote control client should run or set it to operate indefinitely. To begin a remote control session, simply click the "Connect to" link on the Panorama9 dashboard.
Navigate to a device and click on the "Start P9 Connect" link. Wait for the Panorama9 Agent on the device to notice your request (typically takes less than 1 minute). Once the P9 Connect client is started the "Remote tools" widget will update and include a link to start the remote control session.
How to gain remote access to a device using P9 Connect
Once you click on the “Connect to” link, a P9 Connect token is issued and remains valid for the next 24 hours. To begin the remote control session, simply run the downloaded binary. There’s no need to pre-install a viewer - everything you need is in the downloaded file.
You can send the downloaded file to others to give them access to the device. After 24 hours (or sooner if P9 Connect is stopped) you're no longer able to use the downloaded file. A new one then needs to be generated through the Panorama9 dashboard.
Allow access permanently on remote machines
You may enable P9 Connect through the command-line interface. Use this with e.g. a logon script if you wish to bulk enable P9 Connect.
Enable P9 Connect (allow permanent access):
For 32bit systems
C:\Program Files\Panorama9>p9-connect.exe --start
For 64bit systems
C:\Program Files (x86)\Panorama9>p9-connect.exe --start
(Note: The "-h" argument lists required and available command line arguments)
Another option is to use "PsExec" to start a remote process and run the P9 Connect client command line utility through that. Running a remote process requires that both the local and remote computer have file and print sharing (the Workstation and Server services) enabled and that the default Admin$ share (a hidden share that maps to the \windows directory) is defined on the remote system. You can read more about PsTools and download the PsExec utility here: http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
To start P9 Connect (allow permanent access) using PsExec:
psexec \\computername -s "%ProgramFiles%\Panorama9\p9-connect.exe" --start