Installing the P9 agent on Mac OS X

The Panorama9 system supports computers running Mac OS X 10.6 or newer. Once the Panorama9 agent is installed it will instantly begin collecting information about the machine and report to the Panorama9 cloud. The agent will automatically update itself when a new version becomes available.

Table of contents

System requirements

  • Mac OS X 10.6.x (Snow Leopard) to 10.12.x (Sierra)
  • 100 MB of free disk space
  • A local administrator account

Install the P9 agent on your own machine

The latest version of the Panorama9 agent for Mac OS X can be downloaded through the Panorama9 dashboard.

Panorama9-download.png

The Panorama9 agent for Mac OS X comes as an easy to install .dmg package - double click on the downloaded installer and follow the instructions. When started the agent runs as a Launch Daemon and communication with the Panorama9 cloud is done through HTTPS - authenticating both the agent running on the device and the cloud.

 

install_osx.png

 

Uninstall the P9 agent

Should you later need to uninstall the Panorama9 agent for Mac OS X, just use the uninstall option or open Terminal and do:

sudo /Library/Panorama9/scripts/uninstall.sh

or use the uninstaller on the disk image as shown in the picture above.

Last updated:

Comments

  • Avatar
    IT-Man

    Support for OS X 10.10 Yosemite has been added to the P9 agent version 1.3.6.39 or newer. If the P9 agent is already installed it will automatically update to latest version with support for Yosemite.

    The P9 connect feature that allows you to remote control your OS X depends on Java, but the beta version of Yosemite requires you to install this manually. Java8 will support and install on Yosemite, so download latest build of Java8 JDK from https://jdk8.java.net/download.html.

    P9 connect is confirmed to work with Java 8u40 Build b05.

  • Avatar
    Sy Doveton

    Hi, We are testing P9, a 10.9 machine worked instantly but two 10.10 machines fail to work. The menu bar item has an ! against the logo. Running the status script says:-

    $ /Library/Panorama9/scripts/status ; exit;                                  

    Status of the Panorama9 agent: Not running

    Running the start script gives the error:-

    $ sudo /Library/Panorama9/scripts/start                                      

    Password:

    Starting the Panorama9 agent: PID exists and is running: <37387>

    already running PID: <37387> - unable to continue at /Library/Panorama9/core/../modules/generic/P9/Agent/Util.pm line 271.

    Failed to start

                         

    Or Error:-

    sudo /Library/Panorama9/scripts/start ; exit;

    Starting the Panorama9 agent: dyld: lazy symbol binding failed: Symbol not found: _Perl_Gthr_key_ptr

    Referenced from: /Library/Panorama9/core/../modules/legacy/auto/JSON/XS/XS.bundle

    Expected in: flat namespace

    dyld: Symbol not found: _Perl_Gthr_key_ptr

    Referenced from: /Library/Panorama9/core/../modules/legacy/auto/JSON/XS/XS.bundle

    Expected in: flat namespace

    /Library/Panorama9/scripts/start: line 41: 693 Trace/BPT trap: 5 $DAEMON --user $USER --pid $PIDFILE $P9_OPTS

    Failed to start

    logout

  • Avatar
    IT-Man

    Hi Sy,

    Thanks for your for comment.

    It sounds like the system is running on an old agent version, please try to force the agent to update.

    To force update, do: 

    sudo /Library/Panorama9/update.sh

    Best regards

    Claus Tjoerndal

  • Avatar
    Ben Stege

    Hi, I'm testing P9 connect version 1.3.6.56 on Yosemite 10.10.1 with JRE 8u40 b20
    However, as soon I set to allow for remote assistance I'm getting a message 'To view this web content, you need to install the Java Runtime Environment'. The dependency on Java seems a bit of a shame.

  • Avatar
    IT-Man

    Hi Ben,

    Thanks for your comment and sorry for the late reply.

    The Java version need to be Java8 JDK to run P9 connect, if this still doesn't work can you then try to run "$ java -version" and forward the output to support@panorama9.com

    Thanks

    Best regards

    Claus Tjoerndal

  • Avatar
    Ben Stege

    Hi Claus,

    I have installed the JDK instead of the JRE (version 8u40 b20) and now P9 connect is properly starting :-)

    Thanks!

  • Avatar
    IT-Man

    Hi Ben,

    Thanks for your feedback.

    Best regards

    Claus Tjoerndal